Windows XP Troubleshooting Desktop Applications amp Windows

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1 Session 1 Pre Test Scan Articles and Resources MCDST Basics Configuring the OS Short Answer 1 Configure Connectivity Short Answer 2 Configuring IE Troubleshooting IE Securing IE Short Answer 3 2 Communication Applications Managing Outlook Express Data Glossary Matching Labs Troubleshooting Practice OR Team Activity Quiz Session 1 Post Test 3

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LearnKey Inc provides self paced training courses and online learning solutions to education. government business and individuals worldwide With dynamic video based courseware and effective. learning management systems LearnKey solutions provide expert instruction for popular computer. software technical certifications and application development LearnKey delivers content on the Web. by enterprise network and on interactive CD ROM For a complete list of courses visit. http www learnkey com, Trademarks All brand names and product names used in this book are trade names service marks. trademarks or registered trademarks of their respective owners. All rights reserved No part of this book may be reproduced or transmitted in any form or by any means. now known or to be invented electronic or mechanical including photocopying recording or by any. information storage or retrieval system without written permission from the author or publisher except. for the brief inclusion of quotations in a review,2004 LearnKey Inc www learnkey com. Windows XP Troubleshooting,Desktop Applications,Instructor Manual. WINDOWS XP TROUBLESHOOTING DESKTOP APPLICATIONS,INSTRUCTOR MANUAL. For the Instructor v,Using this Workbook v,Session Outlines vii.
Sample Lesson Plans viii,Session 1 Exercises and Answers 1. Fill in the Blank 1,Glossary Matching 7,Short Answer 8. Troubleshooting Practice 9,Team Activity 10,Session 2 Exercises and Answers 15. Fill in the Blank 15,Glossary Matching 20,Short Answer 21. Troubleshooting Practice 22,Team Activity 23, LearnKey Inc 1845 W Sunset Blvd St George UT 84770.
435 674 9733 www LearnKey com Contents iii,For the Instructor. Using this Workbook, In For the Instructor you will find an outline of each session and several sample lesson plans. These are included to give you an overview of the training content and to help you structure. your lessons The exercises in this workbook have been constructed with the skills measured by. Exam 70 272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft. Windows XP Operating System in mind and they will greatly aid your students retention of. information The following types of exercises are included for each session of training. Fill in the Blank Exercise The student completes a comprehensive fill in the blank. exercise while watching each session of the training Each exercise follows the. instructor s lecture and can be used as a review for the Quiz for the training Pre Tests. and Post Tests and Exam 70 272, Glossary Matching The terms are taken directly from the glossary This exercise is. intended to help your students become more familiar with common terminology. Short Answer Each session includes short writing exercises that require students to. explain in their own words key aspects of the training This helps them hone their. understanding of key topics, Troubleshooting Practice Each exercise contains several simple scenarios for your. students to solve Your students are asked to write easy to understand instructions for. the person in each scenario This helps students practice their troubleshooting skills as. well as learn how to provide simple non technical instructions in similar situations. These exercises also provide excellent opportunities for classroom discussion and role. Team Activity These exercises help students learn by teaching Students research a. topic as a team and then prepare a short in class presentation of their discoveries. Quiz These quizzes will help you gauge your students progress They also provide. your students additional preparation for the training Pre Tests and Post Tests and Exam. These workbook exercises used in conjunction with the LearnKey training give your students. the best learning experience possible so they will be well prepared to pass Exam 70 272. LearnKey Inc 1845 W Sunset Blvd St George UT 84770. 435 674 9733 www LearnKey com For the Instructor v. How to Use the Sample Lesson Plans, The sample lesson plans are intended to assist you in planning your lessons Use them as is or.
customize them to meet the objectives and time constraints of your individual classes In the. sample lesson plans, Session segments are underlined As students watch a session they should complete. the corresponding Fill in the Blank Exercise, Supplemental activities are italicized These include glossary matching supplemental. readings and session labs,Training Pre Tests and Post Tests are bolded. Where to Find More Information about Exam 70 272, Visit http www microsoft com learning exams 70 272 asp for more information about Exam. 70 272 including who is a candidate certification credit earned and skills measured Note As. with all Web addresses this address may change over time If the address no longer works you. will need to search Microsoft s Web site for the new address. Make sure you take some time to review the skills measured by Exam 70 272 especially before. planning your lessons,vi For the Instructor,Windows XP Troubleshooting Desktop Applications.
Session Outlines,SESSION 1 SESSION 2,MCDST Basics Outlook Express Files. Prerequisites Supported Data Types,MCDST Responsibilities Files. MCDST Skills Exporting Address Book,Troubleshooting Importing Address Book. Key Terms Managing Maintenance Tab,Configuring the OS Back Up Outlook Express. OS Architecture Microsoft Office Suites,Registry Components Office Versions.
Installing Applications Installing Office,Regional Settings Multiboot Installation. Configure Connectivity Office Suite Activation,Network Adapter Troubleshooting Installation. Ipconfig Customizing Office Suites,Ping Common Settings. Tracert Spelling While Typing,Nslookup AutoCorrect Options. Nbtstat Dictionary Options, Internet Connection Firewall Updating for Security.
Configuring IE Office Update Web Site,Web Browsers Security Tips. IE Configuration Areas AutoRecover,Configuring Internet Options Downloading Updates. Troubleshooting IE Best Practices,Troubleshooting Issues Repairing Office. Temporary File Management MS DOS Applications,View Objects MS DOS Flow. User Settings Viewing NTVDM,Securing IE Shortcut to Editor.
Security Tasks PIF Settings,Security Levels Memory Settings. Content Zone Settings Screen Misc Settings,Privacy Win16 32 Applications. Content Settings Win16 Flow,Security Updates NTVDM Dependency. Communication Applications Separating Memory Space. Configuring Mail Client Win32 Capabilities,E mail Settings Application Compatibility. Validate Configuration Compatibility Issues,Newsgroup Configuration Compatibility Guidelines.
Managing Outlook Express Data Compatibility Settings. Backup Desktop Properties,Import E mail Start Menu Interface. Deleting Data Store Customizing Task Bar,Restoring Files Customizing Start Menu. E mail Security Settings Customizing Desktop,Customizing Folder Settings. LearnKey Inc 1845 W Sunset Blvd St George UT 84770. 435 674 9733 www LearnKey com For the Instructor vii. Sample Lesson Plans, Session segments are underlined Supplemental activities are italicized Tests are bolded. NOTE For all underlined segments complete the corresponding Fill in the Blank Exercise. 4 Week Lesson Plan,Week Monday Tuesday Wednesday Thursday Friday.
Session 1 Pre MCDST Basics,Configure Configuring IE. Test Configuring the Securing IE,1 Connectivity Troubleshooting. Scan Articles and OS Short Answer 3,Short Answer 2 IE. Resources Short Answer 1,Communication Troubleshooting. Applications Glossary Matching Practice Session 1 Post. Managing Outlook Labs OR Test,Express Data Team Activity.
Microsoft Office MS DOS,Suites Updating for Applications. Session 2 Pre Outlook Express Security,3 Customizing Office Win16 32. Test Files,Suites Short Answer 2 Applications,Short Answer 1 Short Answer 3. Application Troubleshooting, Compatibility Glossary Matching Practice Session 2 Post. Desktop Labs OR Test,Properties Team Activity,6 Week Lesson Plan.
Week Monday Tuesday Wednesday Thursday Friday,Session 1 Pre. Configuring the Configure,1 MCDST Basics OS Connectivity Configuring IE. Scan Articles and,Short Answer 1 Short Answer 2,Managing Outlook. Securing IE Communication Troubleshooting,2 Troubleshooting IE Express Data. Short Answer 3 Applications Practice,Glossary Matching.
Session 1 Post,3 Team Activity Team Activity Labs Quiz. Microsoft Office Updating for, Session 2 Pre Outlook Express Suites Customizing Security. 4 Test Files Office Suites,Short Answer 1 Short Answer 2. Win16 32 Desktop, MS DOS Applications Application Properties Troubleshooting. 5 Applications Compatibility Practice,Short Answer 3 Glossary Matching.
Session 2 Post,6 Team Activity Team Activity Labs Quiz. viii For the Instructor,Fill in the Blank, Instructions As you listen to the instructor fill in the following blanks Brackets enclose. references where answers are found in the session,MCDST Basics. 1 The 70 272 examination focuses on applications while the 70 271 examination focuses. on the operating system Prerequisites, 2 The 70 270 examination covers supporting Windows XP Professional in a corporate. environment Prerequisites, 3 It is a good idea to escalate issues that do not impact applications supported by the.
MCDST MCDST Responsibilities, 4 A dynamic link library is a grouping of tasks an application can call on and perform Key. 5 Escalation is the process of handing over a problem to a person who has the authority. and ability to resolve the issue Key Terms, 6 There should be two knowledge bases that all MCDSTs gain information from the. Microsoft Knowledge Base and the internal knowledge base Key Terms. 7 The operating system is the interface between applications and hardware Key Terms. Configuring the OS, 1 Windows XP is based on the Windows NT kernel technology OS Architecture. 2 Windows XP is divided into two modes of operation user mode and kernel mode OS. Architecture, LearnKey Inc 1845 W Sunset Blvd St George UT 84770. 435 674 9733 www LearnKey com Session 1 1,Fill in the Blank.
Instructions As you listen to the instructor fill in the following blanks. MCDST Basics, 1 The 70 272 examination focuses on while the 70 271. examination focuses on the, 2 The 70 270 examination covers supporting Windows XP Professional in a. environment, 3 It is a good idea to escalate issues that do not applications. supported by the MCDST, 4 A library is a grouping of tasks an application can call on and. 5 is the process of handing over a problem to a person who has. the authority and ability to resolve the issue, 6 There should be two knowledge bases that all MCDSTs gain information from the.
Knowledge Base and the knowledge, 7 The is the interface between applications and hardware. Configuring the OS, 1 Windows XP is based on the Windows NT technology. 2 Windows XP is divided into two modes of operation mode and. LearnKey Inc 1845 W Sunset Blvd St George UT 84770. 435 674 9733 www LearnKey com Session 1 1,Windows XP Troubleshooting Desktop Applications. Glossary Matching, Instructions Match the glossary terms to the clues below. a 70 270 1 The designation for the Supporting Users and. Troubleshooting a Microsoft Windows XP Operating,b 70 271 System examination b 70 271.
c ActiveX 2 The indication that a particular application is designed. according to Microsoft specifications k Windows,d Application Logo Status. e DirectX 3 The interface between applications and hardware in a. computer system i Operating System,f Escalation, 4 The process of handing over a problem to the person. g Knowledge Base who has the ability authority to resolve it f. Escalation,h Microsoft, Knowledge Base 5 The designation for the Installing Configuring and. Administering Microsoft Windows XP Professional,i Operating System examination a 70 270. j Registry, 6 A set of Microsoft developed application program.
interfaces that provide access to graphic and sound. k Windows Logo,functions in multiple multimedia hardware. environments e DirectX, 7 A searchable database where support and reference. documentation is maintained for the Microsoft family of. applications and operating systems h Microsoft,Knowledge Base. 8 The documentation maintained for reference and, support of applications operating systems procedures. and processes g Knowledge Base, 9 A set of Microsoft technologies that provides add ons.
for applications c ActiveX, 10 The centralized storage area for all configuration. settings in Microsoft operating systems j Registry. 11 A computer program executable or tool that performs. a specific process d Application, LearnKey Inc 1845 W Sunset Blvd St George UT 84770. 435 674 9733 www LearnKey com Session 1 7,Windows XP Troubleshooting Desktop Applications. Glossary Matching, Instructions Match the glossary terms to the clues below. a 70 270 1 The designation for the Supporting Users and. Troubleshooting a Microsoft Windows XP Operating,b 70 271 System examination.
c ActiveX 2 The indication that a particular application is designed. according to Microsoft specifications,d Application. 3 The interface between applications and hardware in a. e DirectX computer system, f Escalation 4 The process of handing over a problem to the person. who has the ability authority to resolve it,g Knowledge Base. 5 The designation for the Installing Configuring and. h Microsoft Administering Microsoft Windows XP Professional. Knowledge Base examination, i Operating System 6 A set of Microsoft developed application program. interfaces that provide access to graphic and sound. j Registry,functions in multiple multimedia hardware.
environments,k Windows Logo, 7 A searchable database where support and reference. documentation is maintained for the Microsoft family of. applications and operating systems,8 The documentation maintained for reference and. support of applications operating systems procedures. and processes, 9 A set of Microsoft technologies that provides add ons. for applications, 10 The centralized storage area for all configuration. settings in Microsoft operating systems, 11 A computer program executable or tool that performs.
a specific process, LearnKey Inc 1845 W Sunset Blvd St George UT 84770. 435 674 9733 www LearnKey com Session 1 7,Short Answer. Instructions Answer the following questions in your own words using the space provided. Brackets enclose references where answers are found in the session Answers will vary. 1 Define the difference between user settings and computer settings and describe where. each type of setting is stored Configuring the OS OS Architecture. User settings are settings that apply only to a specific user Computer settings are. settings that apply to anyone using a specific computer Both types of settings are. stored in the Registry in HKEY USERS HKEY CURRENT MACHINE or. HKEY LOCAL MACHINE, 2 Define the action performed by each of the following command line commands. Configure Connectivity Ipconfig Tracert Nbstat, Ipconfig Shows all of the current configuration settings for your computer such. as IP address DNS address and shows when leases were obtained will. be released, Tracert Traces the route between your computer and another specified.
computer It shows all of the hops servers that form the connection. between your computer and the other computer,Nbtstat Resolves NetBIOS names. 3 There are two basic security tasks listed below that you can perform in order to ensure. that Internet Explorer is as secure as it can be Describe when each task is primarily. performed Securing IE Security Tasks, Configuration Today s configurations should protect users from today s. threats Configuration should be as up to date as possible in. order to prevent threats from harming your system, Configuration is primarily performed at implementation. Updating The browser should be kept as up to date as possible with any. and all current updates Updating is performed on an on going. basis at regular intervals,8 Session 1,Short Answer. Instructions Answer the following questions in your own words using the space provided. 1 Define the difference between user settings and computer settings and describe where. each type of setting is stored, 2 Define the action performed by each of the following command line commands.
3 There are two basic security tasks listed below that you can perform in order to ensure. that Internet Explorer is as secure as it can be Describe when each task is primarily.

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