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This book uses the lower case term agile as a general descriptor for various development methods that embrace flexi bility and value responsiveness It uses the capitalized term Agile as a proper noun naming the specific development prin ciples outlined in The Agile Manifesto
Copyright 2017 Red Hat Inc All written content as, well as the cover image licensed under a Creative Commons At. tribution ShareAlike 4 0 International License 1, Mike Walker s Introduction to Part 1 originally appeared. at https opensource com open organization 17 5 team differen. tiator not tech, Jono Bacon s What s an IT culture anyway originally. appeared at https opensource com article 17 5 what is IT cul. Gene Kim s Organizational learning a new perspective. on DevOps originally appeared at https opensource com busi. ness 15 2 organizational learning new perspective devops. Jim Whitehurst s Innovation requires new approaches to. feedback and failure originally appeared at https opensource. com open organization 16 12 building culture innovation your. organization, Jordan Morgan s Why a Buffer developer open sourced. his code originally appeared at https opensource com open or. ganization 16 5 buffer open culture, Gordon Haff s A user s guide to failing faster originally. appeared at https opensource com open organization 17 4 ac. countability by design,Matt Micene s Changing the way we think of change. originally appeared at, https opensource com article 17 4 changing way we think. Chris Short s Five laws every aspiring DevOps engineer. should know originally appeared at, https opensource com open organization 17 5 5 devops laws. Ron McFarland s How new communication technologies. are affecting peer to peer engagement originally appeared at. 1 http creativecommons org licenses by sa 4 0, https opensource com open organization 16 4 how new com. munication technologies are affecting peer peer engagement. Jackie Yeaney s What engineers and marketers can learn. from each other originally appeared at, https opensource com open organization 17 1 engineers mar. keters can learn, Matt Thompson s How to strengthen your agile heartbeat. with powerful retrospectives originally appeared at. https opensource com open organization 16 11 checking your. agile workflow, Chad Whitacre s The benefits of tracking issues publicly. originally appeared at https opensource com open organiza. tion 17 2 tracking issues publicly, Rebecca Fernandez s Three essential skills for fostering. productive debate originally appeared at https opensource. com open organization 17 5 fostering productive debate. Laura Hilliger s What to do when your open team has im. postor syndrome originally appeared at, https opensource com open organization 17 5 team impostor. Allison Matlack s When innovation trumps process origi. nally appeared at https opensource com open,organization 17 4 doing the right things. Lauri Apple s Better IT culture via the Socratic method. originally appeared at https opensource com open organiza. tion 17 5 better it socratic method, Stephen Gold s A formula for running an accountable IT. organization originally appeared at https enterprisersproject. com article 2016 7 cvs health cio shares his formula running. effective it organization,Typeset in DejaVu2 and Overpass 3 Produced with. LibreOffice Cover design by Libby Levi,Version 1 0. 2 http dejavu fonts org wiki Main Page,3 http overpassfont org. 4 https www libreoffice org,Also in the series,From Harvard Business Review Press. The Open Organization Igniting Passion and Performance by. Jim Whitehurst,From Opensource com, The Open Organization Field Guide Practical Tips for Igniting. Passion and Performance by the Opensource com community. The Open Organization Catalyst In Chief by Jim Whitehurst. The Open Organization Leaders Manual Instructions for Build. ing the Workplace of the Future by the Opensource com. Additional reading, Every week Opensource com publishes new stories about. the ways open principles help innovative leaders rethink organi. zational culture and design, Visit opensource com open organization to read more. A note on style, This book uses the lower case term agile as a general. descriptor for various development methods that embrace flexi. bility and value responsiveness It uses the capitalized term. Agile as a proper noun naming the specific development prin. ciples outlined in The Agile Manifesto,Preface 11,Bryan Behrenshausen. Introduction 15,Mike Kelly,Part 1 Principles,Introduction to Part 1 19. Mike Walker,What s an IT culture anyway 23,Jono Bacon. Organizational learning A new perspective on DevOps 31. Innovation requires new approaches to feedback,and failure 37. Jim Whitehurst, Transparency failure and other things I ve learned. to enjoy 42,Why a Buffer developer open sourced his code 53. Jordan Morgan,A user s guide to failing faster 61,Gordon Haf. Changing the way we think of change 67,Matt Micene. Five laws every aspiring DevOps engineer should know 76. Chris Short, Why you should build a team of boundary spanners 82. DeLisa Alexander,A new approach to operations 88,Chrissy Linzy. How new communication technologies are affecting,peer to peer engagement 95. Ron McFarland,What engineers and marketers can learn from. each other 102,Jackie Yeaney,Part 2 Practices,Introduction to Part 2 110. How to strengthen your agile heartbeat with powerful. retrospectives 113,Matt Thompson,The benefits of tracking issues publicly 119. Chad Whitacre, Three essential skills for fostering productive debate. in your IT team 125,Rebecca Fernandez,Mastering feedback loops 130. Jimmy Sj lund,What to do when your open team has impostor. syndrome 137,Laura Hilliger,When innovation trumps process 144. Allison Matlack,Better IT culture via the Socratic method 149. Lauri Apple,Forming and onboarding an agile team 160. Jen Krieger and Hina Popal, A formula for running an accountable IT organization 170. Stephen Gold,Institutionalizing experimentation with impact. mapping 176,Justin Holmes, Assuming positive intent when working across teams 182. Jonas Rosland,The Open Organization Definition 191. Learn More,Additional resources 199,Get involved 200. Bryan Behrenshausen, Culture is one of the two or three most complicated. words in the English language Raymond,Williams 5, I doubt I or cultural theorist Raymond Williams for that. matter need to convince you of culture s complexity After. all you ve just opened a book offering to guide you through the. confusing and confounding nature of a thing that s suddenly. front and center in so many pressing discussions Culture. Williams says has now come to be used for important concepts. in several intellectual disciplines and in several distinct and in. compatible systems of thought and he was writing more than. 30 years ago Culture hasn t become less puzzling or ambigu. ous in the ensuing three decades it s become only more so as it. pops into conversations anywhere and everywhere Attempting. to understand it we need all the help we can get, Hence this book in which more than two dozen writers. developers organizational leaders and influential technologists. track the increasing interest in something called IT culture. That s an evocative term because it reminds us that culture is. inseparable from another notion technology Williams knew. this too In his book about a technology he found particularly im. 5 See Keywords 1976,The Open Organization Guide to IT Culture Change. portant for understanding social relationships in the late 20th. century Television he aired his frustrations with the ways peo. ple seem to talk about the relationship between the social and. the technical 6 We tend Williams observed to imagine one of. those forces as animate or active and the other as inanimate or. passive For example we ll often talk about certain technologies. as simply the byproducts or symptoms of supposedly broader. social forces as if they were just the deposits of more important. stuff that goes on between people Or we ll talk about certain. technologies in the opposite way as something able to single. handedly revamp and reconfigure entire aspects of society just. by appearing on the scene seemingly from a vacuum, The fact is and the authors in this volume get it neither. manner of talking about the relationship between the social and. the technical is ever entirely sufficient These forces are two in. separable sides of an ongoing process they re of a piece Any. theory explanation or story insisting that they re easily di. vorced from one another is likely just light on critical details. This book s contributors hope to convince you that any. discussion you have or any decision you make regarding tech. nologies must account for the social principles and cultural. values those technologies embody or represent and vice versa. The technologies we use both reflect and reinforce certain ways. of working together the ways we desire to work together in. evitably shape the technological choices and decisions we make. We can no longer pretend to somehow have one without the. 6 See The Technology and the Society in Television Technology and. Cultural Form 1975, 7 DevOps advocates will recognize the logic of this argument as will. fans of the Agile Manifesto My thanks to Jason Hibbets and Lauri. The Open Organization Guide to IT Culture Change, So while this book is divided into two sections you should. resist the temptation to treat it as consisting of two discrete. parts They re intimately related The first Principles de. scribes several significant changes to the values that have. traditionally guided information technology organizations It ex. plains how open principles are forcing us to rethink our deeply. held assumptions about IT s whys and whats The second. section Practices outlines new behaviors we might adopt in. order to embrace and express the values necessary for driving. innovations from the IT shop to the rest of a business As the. book s title makes clear these must go hand in hand if technolo. gists intend to weather the challenges they re facing today. One final note We 8 believe you re reading what is quite. possibly the first edited volume developed according to the. guidelines of the Open Decision Framework 9 an architecture for. ensuring that both the principles and the practices of openness. work in productive tandem to realize the stellar results only. openness can We re grateful to the dozens of writers advisers. proofreaders and source matter experts who helped shape this. book into the extraordinary artifact you now possess The book. came to life and continues to live as a project on GitHub. which readers can visit to flag errors and suggest modifica. We hope you ll join our community both there and at. Opensource com to continue this important conversation about. one of the most complicated words in the English language. 8 My thanks to colleague and collaborator Jason Hibbets without. whose help this book would not exist, 9 https opensource com open organization resources open decision. 10 https github com open organization ambassadors open org it. The Open Organization Guide to IT Culture Change, Bryan Behrenshausen works for Red Hat on Opensource com. where he s been a writer and editor since 2011 In 2016 he. earned his PhD in Communication from The University of North. Carolina at Chapel Hill where he studied the relationship be. tween culture technology and other complicated words. Introduction,Mike Kelly, T he IT department is uniquely positioned to handle change. Good IT teams manage change The best ones lead, change As the pace of change accelerates today and at a time. when technology is in many respects the asset of a company. organizations are demanding their IT departments demonstrate. more leadership than ever before, Today s highest performing IT teams are leveraging open. principles to lead their organizations through monumental tech. nological social and economic changes They re becoming more. collaborative and more transparent and more agile and ac. countable as a result They re rethinking organizational. boundaries that have constrained them for decades and forming. new productive relationships across the business They re shar. ing resources with internal and external stakeholders as they. seek to innovate in operationally excellent ways, This shift to open principles and practices creates an un. precedented challenge for IT leaders As their teams become. more inclusive and collaborative leaders must shift their strate. gies and tactics to harness the energy this new style of work. generates They need to perfect their methods for drawing mul. tiple parties into dialog and ensuring everyone feels heard And. they need to hone their abilities to connect the work their teams. are doing to their organization s values aims and goals to. make sure everyone in the department understands that they re.