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Chapter 02 Focusing on Interpersonal and Group Communication MULTICHOICE 1 Which of the following statements is true of Abraham Maslow s concept of a hierarchy of needs A In our society most people satisfy their upper level needs before satisfying their lower level needs B Social needs include the need to achieve one s fullest potential through artistic channels C The importance of
D open area, 5 Which of the following is a difference between Area I and Area II of the Johari Window. A Area I designates things we know about ourselves but that others do not know about us whereas. Area II designates things we do not know about ourselves and others do not know about us. B Area I represents things we do not know about ourselves and others do not know about us. whereas Area II represents designates things we know about ourselves but that others do not know. C Area I represents what we know about ourselves and what others know about us whereas Area. II designates those things others know about us but that we do not know about ourselves. D Area I designates those things others know about us but that we do not know about ourselves. whereas Area II represents what we know about ourselves and what others know about us. 6 of the Johari Window includes things we do not know about ourselves and others do not. know about us,C Area III, 7 Which of the following is a difference between Area III and Area IV of the Johari Window. A Area III represents things we know about ourselves but that others do not know about us. whereas Area IV includes things we do not know about ourselves and others do not know about us. B Area III includes things we do not know about ourselves and others do not know about us. whereas Area IV represents things we know about ourselves but that others do not know about us. C Area III represents what we know about ourselves and what others know about us whereas Area. IV designates those things others know about us but that we do not know about ourselves. D Area III designates those things others know about us but that we do not know about ourselves. whereas Area IV represents what we know about ourselves and what others know about us. 8 According to the older traditional view of management. A workers are concerned only about satisfying lower level needs. B workers are motivated solely through intrinsic rewards. C individuals should be given more importance than the job. D individuals should be treated as adults so that they act as adults. 9 Which of the following is a difference between verbal communication and a metacommunication. A Verbal communication is expressed in words whereas a metacommunication accompanies a. message that is expressed in words, B Verbal communication includes only speech whereas a metacommunication includes only. C Verbal communication implies an idea whereas a metacommunication explicitly expresses an. D Verbal communication is expressed through a vocal kinesic message whereas a. metacommunication is expressed through a visual kinesic message. 10 Janet is a project manager of Printennia Inc a content writing firm During a project briefing. session Janet turned to her subordinate Juan and said This project is crucial Please inform. beforehand if you need to take leave Janet implied that Juan is not dependable and she assumed. that Juan understood what she was implying In this scenario Janet expressed her message through. A brainstorming,B a stroke,C a metacommunication,D consensus. 11 Alan was being interviewed for the position of business analyst at Amberg Solutions Inc Susan. the interviewer looked at him and observed that he was dressed inappropriately and looked. disinterested Susan assumed that Alan did not care much for the job and subsequently rejected his. application In this scenario which of the following conveyed the message that Alan was not much. interested in the job,A Excommunication,B A metacommunication. C Visual kinesic communication,D Vocal kinesic communication. 12 Which of the following is true of nonverbal messages. A They are universal and do not vary between cultures. B They can receive more attention than verbal messages. C They lack the potential to affect accompanying verbal messages. D They are unaffected by the circumstances surrounding the communication. 13 Which of the following is a characteristic of nonverbal messages. A They do not contradict the accompanying verbal messages. B They are influenced by the circumstances surrounding the communication. C They mask details about a sender s background attitudes and motives. D They are interpreted in the same way by different people. 14 Which of the following is an accurate statement about casual listening. A It requires much emotional and physical effort,B It negatively affects our emotional health. C It involves the search for data or material, D It provides relaxing breaks from more serious tasks. 15 Sandra is a manager at Starlight Inc She wants to upgrade the quality of Starlight s products. She calls for a meeting with the technical experts of the company and asks for suggestions on how to. achieve this goal She gathers information by listening to each of the experts In this scenario. Sandra is engaged in,A casual listening,B grapevine communication. C intensive listening,D kinesic communication, 16 Mark s marriage to Stephanie was in trouble He was depressed and spoke to his best friend. Gladwin about his personal issues In this scenario Gladwin was most likely involved in. A casual listening,B over listening,C discriminative listening. D empathetic listening, 17 Jakeel a salesperson at Sensations Inc attended a regional sales meeting where he was more. of a listener than a participant Later when his colleagues were talking about what was discussed in. the meeting Jakeel could not share his viewpoints Based on this scenario Jakeel most likely has a. bad listening habit of,A intensive listening,B over listening. C discriminative listening,D casual listening, 18 Which of the following is a bad listening habit. A Making spontaneous judgments about others based on mannerisms. B Observing the speaker and interpreting his or her nonverbal cues. C Putting in much emotional and physical effort,D Putting oneself in another person s shoes. 19 Which of the following groups is most likely formed for long term assignments. A Groups involved in arranging a dinner and program. B Groups involved in team auditing for large corporations. C Groups involved in changing backdrops for stage shows. D Groups involved in decorating an auditorium,20 To facilitate effective communication. A a group should be small in size,B a group should have a socializer. C group members should have differing viewpoints,D group members should have different goals. 21 In effective groups members,A have unique goals interests and benefits. B do not have a leader,C share the same status,D establish norms for standard behavior. 22 In the context of group roles which of the following is a difference between an isolator and a. A An isolator strives to keep tensions low in a group whereas a dominator deviates from the. group s purpose, B An isolator does not do his or her fair share of the work in a group whereas a dominator. constantly criticizes and complains about others work in the group. C An isolator is physically present but fails to participate in group activities whereas a dominator. speaks too often and too long in a group, D An isolator pursues only the social aspect of a group whereas a dominator makes sure everyone. in the group gets to talk and be heard, 23 Adam is a member of a research group at a university One of his tasks as a group member is to. present the group s research progress before the university s faculty every month Even though the. dates of presentation are informed in advance Adam always prepares his presentation at the last. moment As a result he is often unable to answer questions from the audience post the presentation. In this scenario Adam is playing the role of a n,A isolator. B dominator,D detractor,24 In a group a n plays a positive role. B socializer,C isolator,D facilitator, 25 Createsols Inc is a content writing company During a project debriefing session. representatives from different departments of the company were arguing relentlessly over who is to. be blamed for the project s failure Amy a representative from the finance department requested. everyone to stop pointing fingers at each other and to calm down In this scenario Amy was most. likely playing the role of a in the meeting,A facilitator. B harmonizer,C dominator,D socializer, 26 In a group which of the following activities is undertaken by a group member playing the role of. a reporter,A Preparing materials for submission,B Maintaining records of events and activities. C Making sure everyone gets to talk and be heard,D Keeping tensions low during meetings. 27 Which of the following is true of product development teams. A They primarily deal with improving existing products. B They are usually cross functional in nature, C They consist of members from a single department. D They are also known as task forces, 28 In the stage of team development team members are involved in developing strategies and. activities that promote goal achievement,A storming. B performing, 29 Which of the following is an advantage of face to face meetings. A They provide direct human contact,B They allow companies to reduce travel budget. C They restrict dominance by high status members, D They minimize the environmental impact caused by travel. 30 Which of the following statements is true of electronic meetings. A They minimize the environmental impact caused by travel. B They make it easier to reach consensus, C They increase travel budgets and consume professional time. D They slow down meeting follow up activities, 31 Which of the following is a difference between face to face meetings and electronic meetings. A Unlike face to face meetings electronic meetings maximize the environmental impact caused by. B Unlike face to face meetings electronic meetings consume a lot of professional time. C Unlike face to face meetings electronic meetings make it easier to reach consensus. D Unlike face to face meetings electronic meetings facilitate geographically dispersed groups. 32 A n is a meeting outline that includes important information date beginning and ending. times place topics to be discussed and responsibilities of those involved. 33 Which of the following guidelines can help ensure that a meeting is productive. A Brainstorming sessions should be discouraged,B Focus should be on personalities not issues. C An agenda should be distributed after a meeting, D The meeting length and frequency should be limited. 34 According to Abraham Maslow s hierarchy of needs physiological needs form the upper level. 35 According to Abraham Maslow s hierarchy of needs identity theft health and fitness and. environmentally friendly commercials appeal to security and safety needs. 36 Getting a pat on the back from a supervisor is a negative stroke. 37 In the Johari Window Area II represents what we know about ourselves and what others know. 38 Supportive behavior is characterized by leaders who give detailed rules and instructions and. monitor closely that they are followed, 39 In a Total Quality Management environment decision making power is distributed to the people. closest to the problem in an organization who usually have the best information sources and. 40 A metacommunication is a message that is expressed in words. 41 Kinesic communication is an idea expressed through a verbal message. 42 Visual kinesic communication includes gestures winks smiles frowns sighs attire grooming. and all kinds of body movements, 43 Nonverbal messages universally convey the same meaning to different people. 44 Nonverbal messages can contradict the accompanying verbal message and affect whether a. message is understood or believed, 45 Passive people accept responsibility for their feelings and actions. 46 Listening for pleasure recreation amusement and relaxation is intensive listening. 47 Listening in a lecture class is an example of listening for information. 48 While listening for information using an outlining process helps you capture main ideas and. supporting subpoints in a logical way, 49 When you listen to obtain information solve problems or persuade or dissuade as in. arguments you are engaged in intensive listening, 50 Counselors dealing with their clients are engaged in casual listening. 51 While listening empathetically talking too much and giving strong nonverbal signals of. disinterest destroy others desire to talk, 52 Pretending to listen to a person is known as over listening. 53 Making spontaneous judgments about others based on their speech delivery is known as. 54 Nonverbal messages can be dismissed since they do not contribute to verbal messages. 55 Many bad listening habits develop simply because the speed of spoken messages is much faster. than our ability to receive and process them, 56 In recent years developments among U S businesses have shifted attention away from the. employment of traditional organizational subunits as the only mechanisms for achieving. organizational goals and toward the increased use of groups. 57 In a flat organizational structure communicating up and down in a top heavy hierarchy becomes. more important than communicating across the organization chart. 58 Status is the task an employee assumes that can involve power and authority that surpass his or. her formal position on the organization chart, 59 When excessive competition replaces the cooperation necessary for organizational and. individual success communication can be diminished if not eliminated. 60 In effective groups the focus on a common goal allows members to overcome individual. differences of opinion and to negotiate acceptable solutions. 61 Groups formed for short term tasks spend more time on maintenance than on the task. 62 The larger the group the more its members have the opportunity to communicate with each. 63 In the context of positive group roles a reporter is one who maintains records of events and. activities and informs members, 64 In contrast to a team a group is typified by a clear identity and a high level of commitment on. the part of members, 65 Large organizational groupings are more flexible than teams because they can be assembled. deployed refocused and disbanded more quickly, 66 Face to face meetings are appropriate when issues are especially sensitive. 67 Electronic meetings provide a rich nonverbal context but have logistical issues of schedules and. 68 Face to face meetings allow companies to reduce travel budgets save professional time and. minimize the environmental impact caused by travel.